Shipping policy

Welcome to VALOZAR. We are dedicated to delivering your orders quickly, securely, and efficiently. Please review our shipping policy below to understand processing times, delivery options, and order tracking.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1–3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Order Tracking: You will receive a second notification with a tracking number once your order has shipped.

  • Note: Processing times may extend slightly during high-volume periods or sales events.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on your delivery address and chosen shipping method.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–9 Business Days

Calculated at checkout


3. Domestic Shipping

  • Domestic Shipping: We ship nationwide. Estimated transit times start after the order processing window is complete.

4. Customs, Duties, and Taxes

Valozar is not responsible for any customs fees, import duties, tariffs, or local taxes applied to your package upon arrival in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Order Tracking & Status Updates

Once your package is handed over to the carrier, you will receive an automated email containing your tracking link. Please allow 24–48 hours for tracking information to update on the carrier’s portal.

If you have not received your tracking details within 8 business days of placing your order, please contact us at mithilshalya@gmail.com with your order number.

6. Incorrect Address & Undelivered Packages

  • Please double-check your shipping address prior to completing payment.

  • Valozar is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for re-shipping fees.

7. Damaged, Lost, or Stolen Packages

  • Damaged Items: If your order arrives damaged, please take photos of the packaging and items immediately and contact our support team within 48 hours of delivery.

  • Lost or Missing Packages: If your tracking indicates "Delivered" but you have not received your package, check with household members and neighbors first. If it remains missing, reach out to the shipping carrier or contact us at mithilshalya@gmail.com so we can assist with filing a claim.

8. Contact Us

If you have any questions or concerns regarding the delivery of your order, reach out to our customer care team:

  • Email: mithilshalya@gmail.com

  • Support Hours: Monday – Friday, 11:00 AM – 8:00 PM IST